Shipping policy

Free shipping on every order
We offer free standard shipping on all orders, with no minimum purchase and no extra cost at checkout.

Where we ship
We ship to addresses within the United States.

Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after business hours or on weekends are processed the next business day. During sales or peak seasons, processing may take slightly longer, and we'll let you know.

Delivery time
Standard delivery takes 3–7 business days after your order has shipped. Delivery estimates begin once your order has shipped, not when it was placed. They are estimates and not guarantees, as carrier delays can occasionally occur.

Order tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking may take 24–48 hours to update.

Shipping address
Please double-check your address at checkout. We cannot be responsible for orders sent to an incorrect or incomplete address provided by the customer. If you made an error, contact us immediately and we'll try to update it before shipment.

Multiple items
Items in one order may ship separately and arrive on different days. You will never be charged extra for this.

PO boxes and APO/FPO
Delivery to P.O. boxes and military addresses depends on the carrier and the item. Please contact us before ordering.

Delays, lost or stolen packages
If your tracking shows no movement for 5 business days, or your package hasn't arrived within 10 business days of shipping, contact us and we'll work with the carrier to resolve it. Once a package is marked delivered, we recommend checking with neighbors and your building's mail room first.

Damaged in transit
If your order arrives damaged, please keep all packaging and contact us within 48 hours with photos. We'll make it right.

Taxes
Sales tax is applied at checkout where required by law.

Contact
edenhausstore@gmail.com · EDENHAUS, 5847 N Campbell Ave, Chicago, IL 60659, USA